4 Step Visual Guide To Migrate Your Website

84% of Migration Projects Fail – 72% of Migration Projects never even get started. The reasons for these staggering numbers? Failed follow through, poor planning in advance and downtime & risk. Most don’t even know when something has failed, and find out from their customers. You can avoid most of these pitfalls with a tactical and easy to follow plan.

We have covered the process of a hassle free migration in some detail. Recently a well mapped out yet easy to follow plan caught our attention, though. We can’t take all the credit, one of our customers shared theirs so we’ve adapted and simplified for you. Use this plan for migrating sites from shared hosting, or VPS & Cloud Servers.

This article is co-written with Jake Hand, our wonderful ColdFusion & Lucee Systems Analyst. He spends his time strategizing on ways to improve service delivery (fancy word for uptime). But most importantly he improves our lives by helping the team understand the intricacies of LuceeColdFusion, and their dependencies. An all around good chap.

Why Should I Follow This Guide?

You might ask, why should I follow this guide VS just winging it. Good question.

Workflow has become a fascination of mine. It can provide the grit, including discipline, focus and repetition to get something done. When so many things are constantly competing for attention, it can also lend the strength to eliminate distractions.

In the book Essentialism, Greg McKeown describes how Michael Phelps (Olympic Gold Medalist) executes the same premeditated win, his FLOW. In short, executing steps he’s practiced over and over, paying heed to the mantra “Repetition is the mother of learning.” Taking advantage of this guide helps you use the same approach — experience wins during the migration of your website.

We did all the homework, having migrating thousands of websites. You can download this guide for free, benefiting from our experience to make you look like a rock star.

The Visual Guide: How to Migrate

4StepsWebsiteMigration

[PDF] Download 4 Steps Migration Guide

If it is a challenge for you to find time, or technical help for moving a site we’d love to get involved. Simply email us with a description of your migration needs and we’ll get right back to you. Often times there’s $0 cost involved for a migration.

For larger migrations involving a dedicated, cloud or VPS servers, Consult with our VPS Team. We will put together a hassle free migration plan and complete it for you.

Source: Bloor Research

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Unofficial Guide to VPS, Cloud and Dedicated Servers

Cloud adoption is growing. The multiple options for hosting, and their variations make choosing the right solution challenging. I found that even community experts were defining Cloud, VPS and Dedicated Servers in their own and often confusing way.

Let’s jump right in to what these three options are (and are not). I won’t cover heavy technical detail because that’s not the purpose. Instead we will quickly touch on these three major areas. I hope to leave you feeling informed, and not out on a ledge unsure.

 Unsure About Cloud - Like Climbing Upside Down

Describing VPS, Cloud and Dedicated Servers

Every hosting plans requires hardware. This is the “Bare Metal”, what takes shape within the “Bare Metal” changes in these three scenarios. Quite simply, VPS and Cloud Servers use a slice of the Bare Metal. And any server that hosts an application needs an “Operating System” (OS) such as Windows, Linux or OSX – every VPS, Cloud Server or Dedicated Server will have one.

What is a Virtual Private Server? (VPS for short)

It’s your own OS to do with what you please, using a portion of the Bare Metal (ram, cpu) and *storage (read #6 below). These vary based on sizes of resources. Some hosting plans provide a high number cores for example but never mention what Ghz (speed) you’re limited to which matters. We make this clear by stating the Core count and Ghz speed.

What VPS’s are a good fit for:

  1. Full control of your server to install software not allowed on Shared Hosting.
  2. You’ve outgrown Shared Hosting.
  3. Compliance. Feel free to read how Hostek meets Physical Hosting Standards for HIPPA requirements to better understand what this means.
  4. The flexibility to scale resources such as RAM, CPU and Disk.
  5. You want to launch a small test, and only be billed for a short period. We bill monthly because our core business focus of providing amazing managed service caters to those planning a long term engagement.
  6. You want additional reliability offered by Cloud Based Virtual Private Servers. The magic is possible with storage thats accessible to many Bare Metal servers. So if one Bare Metal server dies, your VPS can be restarted within minutes on new hardware.
    NOTE: Not all hosting companies offer this some simply host on hard drives installed in the physical servers (Bare Metal). We do because we believe that to provide the amazing service customers expect, we need to do everything possible to ensure the availability of their servers.

What are Cloud Servers?

The differentiator for Cloud Servers is full control of your hosted environment and other services through the use of an API. Some Hosting providers have utilized the “Cloud” portion to automate High-Availability of VPS’s into their offering, this is what Hostek does explained in #6 above. Under the surface we manage the Cloud part for the customer, that’s how we deliver such high uptime.

What Cloud Servers are a good fit for:

  1. When you need full control of many servers and plan to use automation to manage, scale or increase availability.
  2. You want to launch a small test OR maximize use of automation to launch new servers during peak periods, saving money with hourly billing. Keep in mind a hefty amount of automation knowledge is required by the customer to achieve this type of flexibility. Tools like Chef & Puppet can help simplify the automation process.
  3. Most of the reasons above listed under VPS. CAUTION: Cloud Servers may not include fully managed service or high-availability. You’ll want to have a well thought out plan for monitoring, backups, etc.

What are Dedicated Servers?

You receive the Bare Metal resources to utilize fully.

What Dedicated Servers are a good fit for:

  1. Performance. In most cases a VPS is a much better fit because it can provide protection from hardware failure, and scalability. Because virtualization is so versatile there’s simple ways to make use of VPS, and the benefits outweigh downsides.
  2. Cost. People often point out dedicated servers as being expensive. It’s true, if your speaking heavily equipped Dedicated Server. But some low cost dedicated servers are equipped with large amounts of storage like 4TB making it a cheap alternative VPS or Cloud Servers which are provisioned lightly with scalable disk space.
  3. Complete isolation for compliance.

In summary we’ve covered these three hosted server solutions. VPS, Cloud and Dedicated Servers. There are still so many variations of each variety one post is hardly sufficient, but is a good introduction or refresher.

If you need help deciding which direction to go we’re glad to help. We make fantastic relationships with new growing businesses and work great with established companies. Really anyone wishing to make use of reliable hosted solutions with incredible US based support. We act as a powerful extension to your team by caring for your hosted resources. Consult with our Business Solutions Team for detailed answers in how we can help you.

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3 Outstanding Reasons to Love Your Hosting Provider

At a leading developer conference, we surveyed over 10% of the attendees. The results were not surprising. Over 34% of the respondents, of companies like Amtrak, Boeing, Kroger, Non-Profit Organizations and Universities said their greatest desire was excellent support, over performance guarantees (21.43%), reliability (17.86%) or strategy (10.7%).

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Speaking to real people who craft new and cutting edge ideas on the internet, we hear a similar urgency. Having a partner who cares about their needs is paramount to their business.

Recently a client was describing their growth challenges. His company is a web/marketing agency with a proprietary Content Management System. They are located in multiple cities in North America, and continue to grow substantially.

We talked about their challenges and growth. They have scaled from hosting their platform on a few Virtual Private Servers (ColdFusion VPS, Windows VPS with SQL) to a cluster of Web Servers. During each step of the process, we worked closely with them. They are experts at design and marketing, but recognize that hosting strategy is not their strength.

The owner said:

“See, this is why I am glad to have found Hostek. Because I can talk to someone who will work with us”

We recognize that people want to feel that they are special, they are recognized and noticed. They want to feel less like a number. Even though they are one of many, they want to be prized like they are the only one.

These three questions are a great start to determine if you’re in good hands. If you answer all three with a YES you’re most likely well cared for and will continue satisfied for many years. Fill in the blank with your hosting provider’s name.

1. Is ___________ improving; are they addressing challenges that matter to me?

2. Is ___________ quick to respond and helpful when I have questions or need help?

3. Is ___________ a company that has solutions for my growing business?

These questions help uncover the true value of your hosting provider. Being careful about what you read and hear, or take for granted. Asking good questions before it’s time to make a decision on short notice is a good practice.

Move on, move forward. Use technology to ramp your voice and move mountains. Reach the world. The voices of hundreds of customers, who we have spoken with tell us their stories – you can learn from their past frustrations and capitalize on it. We hope to live up to the standard which they desire.

Remember, under all the great graphic design, marketing, buzz-words and intimidating changes is the heart of the company. Seek these answers out and determine if your passion fits your provider. If you can say yes, celebrate it. If you’re unsure we would love to consult with you, even if we don’t earn your business.

For general questions contact our Sales by email, or for VPS or Business Solutions you can schedule a consultation and we will call you.

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How to Cost Effectively Support 150,000+ Visitors A Day

How do you successfully scale a site from 2400 to 150,000+ visitors per day? Carefully, methodically – and if done right affordably. By using a proven framework. We used the these steps in planning the environment for a program launched by one of largest cities in the US. It literally saved them thousands but most importantly, they stayed online during their largest campaign.

Blitz Load Testing Rush - 700

We began the planning for this project months in advance and it was my pleasure to work with each person on this city’s IT team. Everyone brought good questions to the table, and momentum. If I could mention each individual I would. Hostek is under NDA so we can’t disclose which city, program or the individuals involved.

On the technical side, they were not stuck on a particular solution. This can’t be overstated, it made our conversation open and constructive.

For this project, however they wanted to make use of Highly Available – Virtual Private Servers & Load Balancing. They couldn’t be locked into a long term contract and needed one on one help planning the scalability.

4 Step Framework for Scaling:

DISCLAIMER: You MUST adjust for your particular situation. Your exact solution will likely be different.

1. Determine Outcome Goals

  • How many visitors do we plan to serve?
    • Example: 7000 concurrent visitors, for about 30 days.
  • Where will visitors spend the bulk their time?
    • Example: Home Page, Registration Page & Form Submission.
  • What is the maximum acceptable page load (or response) time?
    • Example: 4 Seconds.
  • What is the maximum CPU/Memory threshold for a single machine.
    • Example: 40% CPU, 80% RAM.

2. Start Small & Test

If you’re already on a virtual server (VPS), you may be ready to test. If you’re on shared hosting, it’s probably not a good idea to load test. It may get your account suspended.

For our initial tests we chose one Web Server and one Database Server. We also implemented a virtual private network for fast web-db traffic.

Load Test Parameters: 1-minute in duration, two pages (home & registration), 2 second delay between pages, ramping from 0 to 700 concurrent users (approx 10% of full scale).

Load Testing Tools – For load testing I recommend two tools. 

JMeter – This tool might seem intimidating at first, but it’s free. If you’re on a tight budget with lots of technical talent, this is a good fit. The downside is you’ll need another virtual server for JMeter and it can be memory intensive.

Blitz – This is about as easy as it can get. Plug in a URL or multiple URL’s and choose the duration & number of users. Has nice reporting. Downside, expensive.

3. Test at Scale

The small goals (step 2) to serve 700+ visitors were met. We knew based on our tests and for this particular campaign the bottleneck would likely be web-servers.

The full scale environment included a load balancer, 7 web servers, db server and failover db server.

A consideration for testing at scale – Depending on the maximum number of users you’re targeting, it may be best to test during off peak hours. Especially if testing your production environment. 

4. Review Outcome & Adjust

If the full scale testing was successful, great. If not it may take additional tweaking to get things just right. We’re extra careful about providing full protection, redundancy and security. For example we provide Intrusion Prevention and Firewall protection for all VPS’s. So for this particular project testing we had to customize concurrent traffic limits.

The outcome of testing for the this major city project was a success. We were ready for their opening day, and they could depend on this solution to deliver.

Outline of Hosting Costs

Here’s a breakdown of the single server, small scale test, and full scale environment. This particular customer utilized ColdFusion which licensing costs I excluded because it’s very specific to their application. Their bandwidth averaged around 4Mbps at peak usage, we predetermined a specific price (not included) for them to prevent overspending.

Single Server (Hostek)
Windows Business VPS, Web Server and Microsoft SQL Web
Total: $159.95/month (Pre and post campaign)

Small Scale (Hostek)
Windows Business VPS, Web Server $99.95/month
Windows Business VPS with Microsoft SQL Web, Database Server $159.95/month
Total = $259.90 (Full month before their campaign for testing)

Full Scale Environment (Hostek)
7 x Windows Business VPS, Web Server $99.95/month
2 x Windows Business VPS with Microsoft SQL Web, Database Server $159.95/month
1 x Large Load balancer $99.95/month
1 x CloudFlare Business Plan $200/month
Total = $1319.50 (Full length of their campaign, 1 month)

Full Scale Price Comparison (RackSpace) 3/6/15
7 x General Purpose 1-8 with Windows $270.72/month
2 x 328.32 General Purpose 1-8 with Windows and SQL Web $328.32/month
1 x Load Balancer Instance, 7000 Concurrent Connections, 1 SSL Instance $814.40/month
1 x CloudFlare Business Plan $200/month
Total = $3608.44

All our VPS Packages include Managed Service with no extra cost. We also provide project consulting and even help you load test when it’s time. If you have project questions or are considering Virtual Private Servers. Setup a consultation and request to speak with me.

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3 Steps to Plan VPS Scalability or Upgrades

It’s not difficult to know when to scale or upgrade virtual servers. But it’s not often that businesses make a practice of reviewing their strategy. This simple process could save you thousands of dollars per year and numerous headaches.

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I’ve been honored to listen to hundreds of sincere business owners and developers describe their hopes to deliver the best experience to their users. During a VPS consultation we usually cover basic strategy like determining when to scale or upgrade. This should be an easy conversation. It is sometimes; but why not every time?

Differing objectives & ideas. There’s often not one single “right” answer.

It is important to have insight from all angles. Business owners know that when usage grows, cash flow will likely increase. Likewise developers know their application may need more horsepower or a change in implementation. Both are excited with the thought.

With three questions, you can be better prepared for the next phase of growth.

3 Questions to Demystify When to Scale Or Upgrade Your VPS

1. Define Triggers: At what N (% Ram, % CPU, % Disk space) should we revisit our hosting strategy?

  • We often get asked about server performance so we built usage reporting right into our Windows Control Panel for Windows VPS Hosting, but these metrics are also available with simple command line tools in Linux and cPanel for cPanel VPS.

2. Determine Goals: When a limit is reached, what is our aim? Deciding what matters gives you the opportunity to identify successful changes. A few examples:

  • Our home page (or whatever page is important) should respond within N ms.
  • We feel best when average server usage is between N% and N% [RAM, CPU, DISK].
  • Our budget is $N.

3. Decide on Next Best Steps: What options should we consider? It’s often most cost effective to upgrade a single resource vs adding additional servers. We also highly suggest a CDN to reduce the load on your web-server when applicable.

These questions will not resolve every upgrade or scalability question. But can be used as a framework to help proactively identify when change is necessary and avoid paying for resources that are not needed when you’re just starting out.

Add a reminder to your calendar 2-4 times per year or more to review them.

If you would like to discuss your options with us, schedule a time to speak with our VPS Hosting team about your big plans – we love to help.

Thanks to Daniel G. for the image used in this post.
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10 Killer Questions To Ask When Searching For Hosting

A new customer recently consulted us on a project. He had a well thought out list of questions, I was impressed by his thoroughness. After we ended the call, I thought it would be great to create a streamlined list. It would include the 10 best questions I’d been asked.

Notepad

The truth is no single hosting provider is perfect. I wish it were true. Just about every hosting provider you can name has had major outages. Rackspace and Amazon are not the exception. Hostek like other providers have had difficulties to overcome. These occasions have helped Hostek grow and improve which is a great benefit for customers.

Maximize Your Results

Before you read through the 10 questions, do these 3 things. They will help maximize your efforts.

1. Know your specific goals.

Do you want easy control of your websites, superior security or support that truly is available 24/7? It helps me to write out 2-3 goals before doing research. This is a small step I use often. Goals help me stay focused on WHY I’m asking questions.

2. Turn to real voices. Sometimes I have the bad habit of acting too quickly and trusting the provider/product based on their own media. For best results, look for and read comments people have made about the company, good and bad.

3. Use their website sparingly. Statistics are confusing, technical jargon is overrated. Know for 100% sure their answers RELATE to THE SOLUTION you are interested in, by ASKING. Contact the company yourself. Seriously, find a host that responds timely to your inquiries.

The 10 Killer Questions To Ask When Searching For A New Hosting Provider

These are taken from a real customer conversations not something I’ve made up.

  1. What security measures are in place to specifically protect my server?
  2. How can I further secure my site [or server] after my website is uploaded?
  3. What type of monitoring do you provide [or suggest]?
  4. What is the backup and restore process, how many days are my files available?
  5. How long will a full restore of my site [or server] take from backup?
  6. If a physical server fails how long will it take to recover my site [or server]?
  7. When was the last outage and how long was service down?
  8. If there’s a major disaster (complete outage), how can I reach you?
  9. How can I reach support, and is it common to wait on hold if I call?
  10. Why should I choose Hostek VS another [or specific company]?

I’m including the PDF version below, it has a few lines for notes after each question.

DOWNLOAD – 10 Killer Questions To Ask When Searching For A New Hosting Provider

Final thought. When Warren Buffett was asked about his investment strategy – he commented that it’s not exciting. He was known for investing in a FEW companies he really believed in. Take time to discover the Hosting provider you can believe in.

You can read about our Core Story here.

We hope you consider hosting with us. We offer many hosting plans like Windows VPS Hosting and cPanel VPS Hosting, but get a huge grin when we can provide solutions that help customers. Check our available times if you’re interested in free VPS consultation.

What are the best questions you have asked when searching for a new Hosting Company? Share your answer on Facebook, Twitter, or LinkedIn.

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Speed Up Your Website Easily With A CDN

There are many ways to improve the performance of your website. For those who may not be as technical, but want their website to run faster this post is for you. While I appreciate complex caching and CDN options such as SquidVarnish and CloudFront they are usually too complicated for most people.

speed-up-website-cdn-and-hostek-virtual-hosting-solutions

Introducing CloudFlare

I chose to feature CloudFlare because it’s easy to implement. The only major step other than setting up your CloudFlare account is to change your domains DNS. Don’t worry, changing your domains DNS isn’t hard and I’ve provided a link below to the exact steps. If you have custom DNS records (uncommon) you’ll need to be sure those are manually added to CloudFlare.

Steps to using CloudFlare as a CDN:

  1. Signup for a free account with CloudFlare – https://www.cloudflare.com/plans
  2. Add your website to CloudFlare, after you signup. Enter your domain name and click “Add Website”.
  3. Verify DNS Records. If you’re not sure if you have custom DNS records, you can continue with little fear of messing something up.
  4. Change your DNS. CloudFlare provides this excellent list of registrars with the exact steps to follow.
  5. (Optional) Configure Settings. There’s really nothing to do in most cases. If you have questions about any of the features available there’s handy descriptions by each. I would encourage you to use the default settings at first.

NOTE: Steps 2-4 will need to be followed for each domain you own, if you want to use CloudFlare.

Congrats! You’re using a CDN. Be sure to allow about 24hrs for DNS propagation.
It takes this time for the internet to learn you’re using CloudFlare.

Soon you’ll be enjoying the benefits of faster website load times!

References to CloudFlare in this post are NOT affiliate links – meaning we make no money on referrals. We’re suggesting CloudFlare because it’s easy to use and it works great for us.

Are you a business considering your own server? Interested in switching from traditional hosting or Co-Location to Virtual Servers? Need migration help and scalability planning? We can help! Schedule a free consultation to discover the best VPS solution for your company. Hint: You can schedule a consultation from any VPS Hosting page.

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Additional Details on Outage

Dear Valued Customers,

I wanted to take some time and provide you with some additional detail related to the recent outage. As our long time customers can attest, this outage was a very abnormal situation.

I want to assure you that we have made some changes in our ‘change procedures’ that will help prevent such issues in the future.

In non technical terms, the cause of the problem was a change in the way the servers communicate with the storage (data). For the more techie, the MTU (byte size of transactions) was lowered, not allowing larger packets to be read when smaller packets were expected. This forced us to have to change the size of communication on each of the host servers, so that they could again communicate with storage. This sounds simple, but in reality was a very time consuming process, waiting for host servers to boot, and then after booting finding the function keys (F2) not working on some, etc., host servers hanging on boot due to non communication, etc. It was like watching paint dry.

As mentioned above, we will no longer allow a vendor to make or suggest a change to be made and implemented that is a settings change, without having a two person authentication for approval from our side first. We already have this change requirement in place for data center hardware/cabling changes, and has provided to be quite affective the past several months after implementing that requirement.

With over sixteen years in this industry with experience in rack mount servers in a non virtual and virtual environment and blade servers in a virtual environment, I strongly believe the virtual environment (whether rack mount or blade) is the best hosting environment available. I also still strongly believe in Dell’s hardware solutions and vmWare as the best virtual software solution out there.

I sincerely apologize for the problems and frustrations this issue caused. I will continue working very closely with our team to improve overall and to regain your confidence. Your business is very important to us and we appreciate the opportunity you give us in serving you.

Brian Anderson
CEO
Hostek.com

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3 steps to prepare for a pain-free hosting migration.

It happens to everyone, but occasionally the disaster is huge; loss of data. The most vivid memory of a customers files being lost includes a large photography firm. Their outsourced developer had gone bankrupt and left them with custom built code that required a desktop application to upload new photos for selling on their website. They had contacted us to do the migration for them, because the developers server would be turned off shortly. The first step should always be to document everything that should be moved.

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Step 1 – Collect information:

  • Domains – Domain names, path (for dedicated or VPS).
  • Databases – Databases and their associated domains, include user/password.
  • FTP Accounts – FTP accounts and their associated domains, include user/password.
  • Email Accounts – Mailboxes and their associated domains, include user/password.
  • DNS – The login information for the registrar to switch DNS Servers.
  • Extras – Name of current hosting provider and login information, etc..

We do not charge to migrate customers from existing servers hosted elsewhere. We understand that the job can be difficult and frustrating so we don’t want to add to this by charging for it. So for the photography site we had offered to do the migration for free, at that time we didn’t know about the custom desktop application but from the initial check of the customers files the application seemed very basic, custom code with application configuration file, easy.. so we thought. To avoid early trouble discuss the migration with your hosting provider, and be specific.

Step 2 – Co-ordinate the migration plan:

  • Decide on dates and times that work best for you.
  • Discuss any responsibilities with your team for testing after the migration.
  • To reduce DNS propagation ask consider setting the TTL low, 3600 is 60 min.

Once we migrated over the customers code our first priority is to test ourselves. This is very basic because many times we have no experience with the application and all it’s features. Next is to have the customer test. In this case the customer also did a BRIEF check of their application, and reported back all was working. After the final switch over and shutting down of the old server the customer came back and said their files were missing. BEFORE migrating decide what needs to be tested.

Step 3 – Build a list of areas to test, ask these questions:

  • What parts of the site do we use every day?
  • What parts do customers interact with every day?
  • Are there processes that takes place in the background?

NOTE: Sites can be tested before moving them by making some small modifications on any PC or Mac to trick your computer into looking for your site on the new host. Referred to as changing the host file, here’s instructions for PC or MAC.

The photo site’s migration was a bust, our migration team was completely surprised because they had followed strict rules when moving the customers files. Now there was no way to retrieve them period – server was gone and not coming back. There was about 1 weeks time between when DNS was changed and the files were reported missing. This was a great reminder to me that building a list of areas to test AND testing after migration was imperative. The last step to any migration is the final DNS switch, but don’t neglect the testing.

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Finalize any DNS changes:

This can be it’s own topic so I’m not going into great detail here. There are multiple ways to handle DNS changes and there’s changing DNS SERVERS and RECORDS. I personally recommend changing DNS SERVERS first by duplicating the existing records at the new host before migrating. After migrating update the DNS RECORDS to reflect their new record.

There are horror stories galore but when handling migrations these steps will minimize your chance of a surprise. I’ve seen hundreds of methods for migrating data from spread sheets to text documents, special form with check-boxes and project planners. How someone manages a migration may be completely based on their personal organization style, which I’m not trying to change. These are tips and insights from the trenches that work based on hundreds of successful and not so successful migrations.

Download this Server_Move Excel document as a template for a hosting migration and customize as needed.

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Hostek Deep Dive – The Best Hosting Support Ever

Even since the very beginning of my employee training at Hostek I’ve come to appreciate areas where we are consistent. Today by working with customers that have various needs I’ll interact with a gamut of departments within Hostek to building the perfect solution for them and gladly find our consistency there as well – great customer service.

On average 40% of potential new clients I work with specifically ask about how support is handled and a large portion of these are asking because they received poor support from their previous host. The good news is that some are asking just to be sure they will receive support.

Recently a new customer asked me:

“Is the support really as good as you say it is, or is this just part of your sales pitch?”

My answer:

“I started at Hostek in the support department, and honestly can tell you our support is consistent.”

5 Star Customer Rated

Real Customer Testimonials

With that said I will admit we are not perfect and if we experience any unfortunate incident that affected a group of customers, response times can be extended. However even during those times it’s with great integrity that we handle each question as quickly and effectively as possible – our top priority as a company is to provide our customers with the best hosting experience they have ever had.

What this means to me and others that depend on 24/7 service is that when there is trouble help we will be there and also be a dependable and knowledgable resource. For example, many companies who approach us with their project will have a top notch team of their own but trust us with all their Hardware and Software configuration, including all the important stuff like security and optimization. They may also be depending upon our breadth of experience specifically with Hosting large scale ColdFusion, .NET or PHP applications or how to further optimize their environment for a special purpose. We’re glad we can help.

Our support services extend beyond the simple break fix customer service. We can help with the complex questions like:

  • How can we scale our application when subscriptions reach 100,000?
  • How can we improve the performance of our SQL Server?
  • We have three load balanced servers co-located can you help migrate & consolidate?
Read Customer Success Stories

Customer Service Extends to Finding Solutions

In many cases these questions will get routed to a team member who can share their project details with the appropriate department and get answers or develop a solution. In addition to this full-service approach to helping customers we believe that speed is essential to providing new and existing customers with “the best hosting experience” as we promised. In general our average response time is 20 minutes (no lie). For more complex issues you’ll be likely to get an answer right away setting the expectation for when you can expect to receive a response with the full solution.

It’s not our goal to “let you figure it out” and will never be. We believe customer service is everything and will stay true to our commitment. You can read more about our Core Story here and why our CEO continues to lead us in offering the best service customers have ever had.

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